Privacy Policy

Who We Are

DRMB Tech Solutions is a UK-based digital services company specialising in websites, SEO and digital marketing for tradespeople.

DRMB Tech Solutions is a trading name of Michael Blake. Address for correspondence: Unit 14, The Beechwood Centre, 40 Lower Gravel Road, Bromley BR2 8GP.

Our website address is: https://drmbtechsolutions.com
Our contact email is: info@drmbtechsolutions.com

What Information We Collect and Why

Information You Give Us

When you contact us or use our services, we may collect:

• Personal Details: Name, email address, phone number, business name
• Business Information: Trade type, location, services offered, current website
• Communication Records: Messages, emails, call notes to provide better service
• Project Information: Requirements, preferences, feedback to deliver your project

Information We Collect Automatically

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information, page views
• Usage Data: How you use our website, pages visited, time spent
• Location Data: General location (country/region) for analytics

Cookies

We use essential cookies to make our website work properly. We don't use tracking cookies or advertising cookies without your consent.

How We Use Your Information

We use your information to:

• Provide quotes and consultations
• Deliver our services (websites, SEO, marketing)
• Communicate with you about your project
• Send invoices and handle payments
• Improve our services and website
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To provide the services you've requested
• Legitimate Interest: To run our business, improve our services, and communicate with potential clients
• Consent: For marketing communications where you have given it (you can opt out anytime)
• Legal Obligation: For accounting and tax purposes

Business Contact Details for B2B Marketing

Where we contact a business by email to offer our website, hosting, local SEO or email signature services, we may have obtained the business's name, trading name, publicly listed business phone number and public business email address from public sources. That includes the Companies House register, the business's own website, and public trade or business listings. We only do this for limited companies and LLPs, not sole traders or individuals, and only using business contact details, never personal or home information.

Lawful basis: we rely on legitimate interests (UK GDPR Article 6(1)(f)), being our interest in growing DRMB Tech Solutions by contacting other UK businesses about services relevant to them. We complete a Legitimate Interests Assessment to check this is fair, necessary and proportionate before relying on it. We do not use this basis to contact named individuals in a personal capacity, or for any purpose beyond this specific outreach.

Retention: we keep business contact details obtained this way for up to 24 months from the date we last contacted the business, or until the business objects or asks us to stop, whichever is sooner. If there is no response, we delete the details after that period.

Your right to object: you have an absolute right to object to this marketing at any time, free of charge, with no need to give a reason (UK GDPR Article 21(2)). Every marketing email includes a one click unsubscribe link, or you can email us and we will stop contacting you and delete your details within 5 working days.

Who We Share Your Information With

We only share your information when necessary:

• Service Providers: Hosting companies, payment processors, email providers
• Professional Advisors: Accountants, lawyers (when required)
• Legal Requirements: If required by law or court order

We never sell your personal information to third parties.

International Transfers

We primarily use UK and EU-based service providers. If we need to transfer data outside the UK/EU, we ensure adequate protection through approved mechanisms like adequacy decisions or Standard Contractual Clauses.

How Long We Keep Your Information

• Enquiries: 2 years (or until you ask us to delete them)
• Client Records: 7 years for tax/accounting purposes
• Marketing Data: Until you unsubscribe or ask to be deleted
• Website Analytics: 26 months

Your Rights

Under UK data protection law, you have the right to:

• Access: Get a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate information
• Erasure: Ask us to delete your personal data (in certain circumstances)
• Restrict Processing: Ask us to limit how we use your data
• Data Portability: Get your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: For processing based on consent

Security

We take security seriously and use appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure hosting with reputable providers
• Regular security updates and monitoring
• Access controls and staff training
• Regular backups and disaster recovery procedures

Children's Privacy

Our services are designed for businesses and we don't knowingly collect information from anyone under 16. If you're under 16, please don't provide personal information through our website.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of any significant changes by email or through our website. The "Last updated" date at the top shows when changes were last made.

Contact Us

If you have questions about this privacy policy or want to exercise your rights, contact us:

• Email: info@drmbtechsolutions.com
• Subject line: "Privacy Policy Query"

Complaints

If you're not happy with how we've handled your personal data, you can complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF